Refund Policy

RETURNS, REFUNDS, AND EXCHANGES

 

ImmuneSchein is committed to 100% customer satisfaction, and we have been since the first day by taking a personal touch with each and every order.  We are grateful for your support and want to make your process of obtaining a refund, return or exchange as easy as possible. We will accept returns on:
  1. Reported within 14 days from delivery date 
  2. Unopened & Sealed Items Only
  3. Incorrect items shipped / damaged product
  4. Customer agrees to pay for the return shipping of the items unless point 3 applies, with insurance to cover the cost of return. This cost will not exceed the cost paid for the shipping of items when purchased,
 If Damaged During Shipment:Step 1: Please Call: (828) 319-1844 or email: info@immune-schein.com and provide:
  1. Customer Name from Order
  2. Order Date
  3. Order Number
  4. Telephone Number and/or Email
  5. The issue and/or reason for your return
Step 2: Email  (info@immune-schein.com) or text (828-319-1844) a picture of the issue reportingStep 3: We will issue a refund for the total of the loss and make the arrangements for reshipping the items to you if desired. 

For Returning the Item to ImmuneSchein:

Step 1: Please Call: (828) 319-1844 or email: info@immune-schein.com

Step 2: Email picture of issue

Step 3: If not damaged, please repack the elixir to be returned in a suitable packaging with tracking & insurance to cover the cost of the contents you are returning. (If damaged, we will issue a refund for the total of the loss and make the arrangements for reshipping the items to you if desired).

Step 5: We will refund your card from our system within 3 business days of receipt, and the credit card companies usually take up to 3 days from the time that we process the return.